See our COVID-19 procedures for pickup & delivery

COVID-19 Procedures

Effective April 8, 2021, customers in Ontario are not allowed to enter pet-specialty retail locations.  In addition, items may only be provided for curbside pickup if you place an order in advance of arriving at the store. Thank you for your patience, and continued support of our shop!

Important note: all Ontario stores are not permitted to accept returns at this time.

Please call the store when you arrive for pickup and we will bring your order to the table at the front door. Don’t forget to wear a mask and opt for local delivery if you are symptomatic! 

Pickup times:

Monday - Saturday 10:10am - 5:50pm
Sunday 10:10am - 4:50pm


Most local delivery orders will arrive within 1-3 days.  If you need same-day delivery, please give us a call after you've placed your order and provide us with your order number and name so we can make a note. Same-day delivery cannot be guaranteed.

If you live in a condo or apartment building your order will be left with the concierge. We are not permitted to enter buildings and leave orders at doors at this time.